At LoansJagat, we believe customer service is a prime priority as it mitigates growth, solidarity, and herein continuously prospers business. The Company motivates a prompt, efficient, effective, and transparent service that is crucial to building everlasting customer relationships. Driven by a determination to ensure expeditious and efficacious handling of customer grievances, we are complemented by prompt remedial & necessary preventive action (inclusive of amendments to the Mechanism, as and when required) to avert repetitiveness.

MOTTO

At LoansJagat, it is to objectify that despite striving to achieve elite standards of customer service excellence, there is a possibility of lacking in existing service delivery. For the same, it is vital to offer an appropriate system and process for customers to share their grievances. We aspire to build robust systems and processes to ensure efficient and timely solutions to address grievances with an impartial approach to set high-scaled benchmarks toward effective stakeholder engagement. We ensure that all employees of the company are aware and well-versed with our Customer Grievance Redressal Mechanism. Our Mechanism is based on the following principles:

• Customers are treated equitably without any prejudice at all instances.
• Grievances concerning customers are attentively administered and dealt with courtesy promptly and address the key questions on why the complainant feels aggrieved or dissatisfied.
• Customers are offered numerous touchpoints to submit their grievances.
• Customers are facilitated and sensitized about their rights in the Company and the mechanism to pertain to their grievances, as well as their rights on alternate remedies if they are unsatisfied with the resolution of their grievances.
• Grievances are investigated and redressed in a time-bound and transparent manner.

Based on this Mechanism, the Company shall ensure that an appropriate mechanism subsists to receive and address grievances from its customers, intending to resolve the grievances equitably and expeditiously. The Mechanism encompasses adherence to the provisions of Digital Lending guidelines and other regulations stipulated by the Reserve Bank of India (RBI).

Grievance Redressal Framework

How to file a Grievance/Where can a Grievance be made?

Means and Mode: Customers having a grievance concerning the product and services provided by the Company may reach out to the Company through any of the following channels:

• Contact Email: support@loansjagat.com
• Phone No: 9873883888
• Address: A 12-13, 1st Floor, A Block, Sector 16, Noida, Uttar Pradesh 201301

Format of Grievance: Customers are requested to provide the necessary details including the following:

• Details of Products for which the Grievance is made
• Date of Application submitted
• Details of Grievance
• Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing of the services of LoansJagat.

How will we address a Grievance?

• When the customer's Grievance is received, we will endeavor to send an acknowledgment/response within 48 working hours of receiving the Grievance.
• After examining the matter, we will send our final response or explain why we need more time to respond and shall endeavor to do so within 30 days of receipt of the Grievance.
• Grievances raised by mutual funds customers must be redressed as soon as possible, but no later than 21 calendar days after the complaint was received.

Continuous Feedback from Customers

The Company solicits voluntary feedback from customers on an ongoing basis in a bid to improve its customer service quality.